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Richard Tregoweth - Monday, April 29, 2013

Spelean, the Petzl Australasian Regional Distributor, will handle the recall for the Petzl ZigZag.

The refund (or credit if you choose) will not be paid out by your local Petzl retailer. See previous blog post here.

The procedure for New Zealand ZigZag owners is as follows:

1) Download the Post Paid Return Form.

2) Fill in each section on the form.
Don't forget to include your Proof of Purchase and bank details if you opt for a refund. You'll find the ZigZag Serial Number on the same side as the stamped CE 0082.

3) Bundle all three together: Petzl ZigZag, the Return Form and Proof of Purchase. If you use a small carton, fold the Return Form in half with the Post Paid return address portion showing and sellotape it to the outside of the box. Post to Spelean in Oamaru.

A representative from Spelean will be in touch once your ZigZag is in the system. Please don't expect things to happen overnight - all returned ZigZags will go through Petzl France so there are likely to be some delays.

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