Treetools offer New Zealand resident customers FREE SHIPPING on all online orders over the total invoice value of $250 - it's our way of saying 'thank you' for shopping with us. All parcels require a signature on delivery. The Treetools FREE SHIPPING OFFER includes Rural Delivery.
The FREE SHIPPING OPTION will automatically display in the Shopping Cart when your order exceeds the $250 threshold.
But, like everything else ‘FREE’ these days there are a few caveats – the Treetools FREE SHIPPING offer excludes the following:
And, in rare instances, we might need to charge shipping on excessively heavy or oversize products (and Treetools reserve the right to do so - no complaining please).
While Treetools make every effort to get ladders delivered right to your door, there are some instances where this is simply not possible (orchard ladders are a bit cumbersome for courier companies to handle).
In these cases, Treetools will arrange delivery to the nearest freight drop-off point, and you will need to collect the ladder from there - sorry,
but that's the best we can do. Ladder deliveries can take up to 10 days - please be patient.
You will be advised by email (or phone) if door-to-door delivery is not possible.
Treetools employ CourierPost for all 'parcel' orders delivered nationwide. CourierPost targets delivery to business addresses by 9 am the next working day and to residential addresses, a little later in the day; Treetools deliver to 180 major towns and cities as well covering an extensive rural network. A signature is required on delivery.
Deliveries to South Island and rural addresses take a little longer - but we get there in the end. If your gear requirement is urgent, overnight delivery might be possible (additional costs are likely). Please contact Treetools for more details.
CourierPost Track & Trace is available online 24/7. The Trace & Trace number is emailed to you as soon as your order leaves Treetools dispatch. Our standard practice is to require 'Signature' on receipt of delivery unless otherwise requested. If no one is home to sign for the delivery, the parcel is returned to the nearest CourierPost Depot for collection.
Ladders present a greater challenge. Auckland Metropolitan ladder orders are delivered by Treetools and Mainfreight Transport handle the rest of the country for us. The 'Shipping' option in the Treetools shopping cart will display the cost of shipping your ladder (dependent on address details) when you come to Check Out.
Due to factors out of our control, we are experiencing some shipping delays that may result in some items not being available either in-store and/or online. We apologise for any inconvenience this may cause.
Due to larger volumes currently being handled by our freight companies, shipping delays may occur. We appreciate your patience and understanding whilst we do our best to deliver your essential gear as fast as possible.