Petzl Tandem TECH NOTICE

FREE SHIPPING on orders over $250. NO INTERNATIONAL SHIPPING.

Orders with Rural Delivery addresses may take longer than stated to arrive.

SUPPLY CHAIN DISRUPTION

Due to factors out of our control, Treetools is experiencing random shipping delays and supply issues that may result in some gear not being available either in-store and/or online. We apologise for any inconvenience this may cause.

*Free Shipping excludes ladders and overweight product.

NO INTERNATIONAL SHIPPING Treetools is a 'kiwi only' affair.
Find out more about Treetools Shipping and Return Policy here.
All parcels require a signature on delivery unless requested otherwise.

Accurately tracking the life of a product is paramount for your safety

At Treetools, we prioritize your safety above all else, so we cannot accept returns on safety equipment. This policy ensures that your gear is always brand new, safe, and traceable to our trusted manufacturers and suppliers. We understand the critical role this equipment plays in your safety, potentially even preserving your life during climbs or work aloft. Therefore, we urge you to choose carefully before making your purchase. Additionally, please note that suitably trained and qualified individuals should use the climbing and rigging equipment listed on our website. Thank you for your understanding and commitment to safety.

What counts as work at height safety equipment?

It is crucial that you select compatible gear for your specific configuration to ensure maximum safety. Failure to do so may result in severe consequences. We highly recommend that you choose the correct diameter rope that matches the hardware you are using. Please note that safety products cannot be returned due to configuration incompatibility. Therefore, we strongly advise you to conduct thorough research or ask us for clarification before making a purchase. Your safety is our top priority.