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Shipping & Returns


Please be assured that your items will ship out within two days of purchase if stock is available. Treetools determine the most efficient shipping carrier for your order. The carrier of choice is CourierPost. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorisation and verification must be received prior to processing. CourierPost deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please contact us for charges.


All returns must be accompanied by an RMA number supplied by Treetools. Preferably the RMA number is clearly written on the outside of the returning package.

All refunds will be provided as a credit to a bank account or the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Credit card refunds can only be made within a 48-hour window, otherwise, you will need to provide your bank details.

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