Work Safe. On Rope. 09 274 8090

COVID-19 Level 3

TREETOOLS OPERATION DURING THE AUCKLAND COVID-19 ALERT LEVEL 3 RESTRICTIONS

If operating at COVID-19 Alert Level 3, as per the New Zealand Government's mandate, Treetools New Zealand will comply with the COVID-19 Alert Level 3 Restrictions until advised otherwise by the New Zealand Government.

Treetools staff safety is paramount during this time; all staff, including admin and warehouse, will remain at home with their families for the duration. Treetools directors, Anna and Richard, will complete day to day business in two individual shifts; Richard in the morning and Anna in the afternoon, sanitizing work areas between each changeover. Expect possible delays with answering the phone, you may be transferred to Richard's mobile. Some calls may be missed but we will do our best.

Please note below the following safety procedures for Treetools sales, order delivery and collection during COVID-19 Alert Level 3.

TREETOOLS - ORDER DISPATCH

Treetools Trade Shop and showroom in East Tamaki is closed to the public during COVID-19 Alert Level 3, but we will continue shipping customers' web and phone orders via CourierPost and Mainfreight. CourierPost is limited to one pick-up per day, usually arriving at Treetools at about 3:30 pm. All orders received after this time will ship the following day. Anticipate potential delays with CourierPost and Mainfreight ladder delivery.

If you have any questions about the status of your order, please contact Treetools on 09 274 8090

Please place your order online, by telephone or email. For urgent Auckland website orders, please select 'pick up' at check-out and wait for a confirming email advising when the parcel is ready for collection. The Pick Up, Drop Off point is via the small door in the large roller door at Treetools Inwards Goods entrance (through the partially open yard gate) - DO NOT ENTER THE TREETOOLS WAREHOUSE.

Please scan the COVID-19 QR Tracer App code poster located on the wall to the left of the entrance door to show you have visited Treetools, should location proof be needed for contact tracing at a future date.

Payments for online orders and trade account holders remain unchanged—phone or email orders can be completed by bank transfer or via credit card details given over the phone - TREETOOLS PAYMENT TRANSACTIONS MUST BE 'CONTACTLESS' - PLEASE DO NOT OFFER CASH AT THE POINT OF SALE. Orders will ship on receipt of payment.

For sales assistance, please contact us by email or phone:

richard@treetools.co.nz
09 274 8090

TREETOOLS - INWARDS GOODS and RETURNS

Treetools can receive shipments and returns. We have implemented new safety procedures for receiving deliveries and dispatching orders; please note the following:

  • All deliveries and collections must be contactless
  • Place all deliveries and collect orders in the sign-posted and designated Pick Up Drop Off area (the table accessed via the small door at Treetools Inwards Goods - DO NOT ENTER THE TREETOOLS WAREHOUSE)
  • Treetools will not accept deliveries or orders/inquiries in the Treetools Trade Shop or showroom and payments cannot be made at the trade counter. TREETOOLS PAYMENT TRANSACTIONS MUST BE 'CONTACTLESS' - PLEASE DO NOT OFFER CASH AT THE POINT OF SALE.
  • Treetools staff will not sign any delivery notes. Please leave delivery dockets with the shipment
  • Do not enter the Treetools showroom, offices or warehouse

Returned or exchanged product may take a few days to process, depending on what action is required. Make sure the RMA number is clearly written on the outside of the returning parcel. Please be patient.

If you have any questions about sales, delivery or pick-up, please contact richard@treetools.co.nz or phone 021 532 728.

Take care climbers, stay safe, be patient and kind - we'll get through this together!

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