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Treetools Blog

Alert Level 2 for Treetools customers

Richard Tregoweth - Sunday, May 17, 2020

We do not know what to expect when we open Treetools doors to everyone after 8-weeks of closure. Alert Level 2 offers greater freedom on the one hand and more restrictions on the other.

We cannot keep customers 2-meters apart in-store, so as per Ministry of Health Guidelines, everyone entering Treetools must fill in the Contact Tracing Register. There is a written registration form at the door, or you can register using guestHQ via their website. Before using the pen for the written registration, please sanitise your hands with the sanitiser provided.

If you choose to use guestHQ, you can log onto our free wifi via Facebook, so there is no cost involved. It's a good idea to click the 'Remember my Details' on guestHQ to make your life easier for future entry to registered businesses. You will need to show us your guestHQ check-in confirmation when you enter the store. Treetools has no access to personal data on guestHQ.

Once in the shop, we ask you to abide by the 1-meter distance rules. And if we have too many people in-store at any one time, we may need to limit numbers. Please don't be offended if we ask you to wait outside.

Our EFTPOS machine is 'contactless' for chip cards and ApplePay. Hand sanitiser is available on the counter if you do need to use the pin pad.

In-Store Access Restrictions Apply

The carabiner wall behind the main counter is restricted to the Treetools team only. Please ask if you want to see climbing hardware or the Silky replacement blades located on that wall.

And, access to the demo 'tree' and warehouse is also limited unless accompanied by a Treetools staff member. No exceptions.

We planned the Treetools shop to be an open, friendly environment for tree climbers and technical rope access technicians to meet and share ideas, test gear configurations and learn new things. Placing restrictions on everyone seems contrary to the very essence of the Treetools philosophy, but we need to do this if we want to beat COVID-19.

Web and phone sales continue as usual, but please don't be surprised with delays in delivery. CourierPost tells us they have almost cleared the post Level 4 parcel volumes so that the timetable might reach some semblance of normality soon.

Thank you for your patience and understanding.


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