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Treetools New Zealand is a web-based retail shop, selling climbing, rigging, pruning and safety equipment to tree professionals, recreational tree climbers and rope access technicians nationwide. Most orders are shipped direct from our Auckland warehouse. Customers can also pick-up orders from the showroom at 8a Kerwyn Ave, East Tamaki, Auckland.

INTERNATIONAL SALES

Treetools does not sell product outside of New Zealand. In many cases, Treetools supply agreements preclude us from selling outside our geographic region.

TREE TOOL RESELLERS

Many tool retailers (those who do not specialise in tree tools) use our website as a product resource to check availability and prices. Apart from ladders, we are happy to supply resellers but do require a minimum order of six units (of each item) and credit card sales only. If you want to resell any tools or equipment listed on the Treetools website, please contact us directly and we will try to be of assistance.

TREETOOLS GIFT CARD

Treetools offer two forms of the gift card in $10 increments to suit everyone's budget. The Treetools Gift Card is available for purchase on the Treetools website as a spontaneous eCard or traditional hard plastic. eCard recipients receive a personalised email advising them of their good luck. The eCard is redeemed when the recipient makes a purchase in Treetools online store when they enter their unique eCard code (at the time of purchase). The second option is a traditional, hard plastic credit card-style Treetools Gift Card, available for sale from the Treetools store or by phone order. The Treetools Gift Card is redeemable online and in-store. The Treetools Gift Card comes in a stylish cardboard wallet so it can be wrapped and given as a physical gift.

SPECIAL REQUESTS

Treetools spend time with industry leaders and tree climbing practitioners to ensure we stock the best possible tools and equipment applicable to the job, but sometimes we manage to miss valuable products. If you cannot find a particular product on our website, please feel free to contact us and we will endeavour to locate the tools or climbing, rigging, pruning of safety equipment you seek.

TERMS AND CONDITIONS

Click here to view our website Terms and Conditions.

TREETOOLS BLOG

The Treetools Blog regularly posts the latest products and updates listed on the Treetools website. You can use the blog to keep informed of product developments, new products, training programmes and product demo days.

CREDIT CARDS

Treetools offer Visa and Mastercard credit card facilities through the certified electronic payment, provider DPS. You will be asked for your credit card details when you check out of the shopping cart (don't forget your shipping options). Once your payment is approved, which only takes a few seconds; you will receive confirmation and a tax invoice via email. The shipped product includes a copy of your tax invoice. Sorry, we do not accept American Express and Diners.

DIRECT CREDIT AND CHEQUES

If you do not have a credit card and want to pay by direct credit or cheque, please use the ORDER FORM to place your order. Treetools will issue you with a Tax Invoice including courier costs. On receipt of payment, your order will be shipped. Please allow a couple of days for bank clearance of funds.

APPROVED ACCOUNT HOLDERS

If you hold an approved account with Treetools, please download the ORDER FORM and fax, email or phone your order. You should be prepared to quote a company order number. Treetools will email a tax invoice detailing shipping and product costs. If a product is out-of-stock and the order cannot be filled immediately, it may be part shipped with no additional shipping charges to you. The shipped product includes a copy of your tax invoice. Statement are sent at month end for payment 20th month following. We reserve the right to hold delivery on overdue accounts or those accounts not settled in accordance with Treetools credit terms.

PRODUCT PRICING VARIATION

On rare occasions, data, including prices, may be inaccurately displayed on our website due to the system or typographical errors. Every effort is made to ensure these mistakes do not occur. We reserve the right to correct errors as we become aware of them and may not honour inaccurate or erroneous pricing. Our prices are also subject to change without notice. We apologise for any inconvenience this may cause. If you have any questions regarding pricing, please do no hesitate to contact us.

PRODUCT SEARCH

The easiest method is to use PRODUCT SEARCH found in the search box at the top right-hand corner of the web page. Type in a keyword you think appropriate and press enter/return or click on the right-hand arrow. Products relevant to your keyword will be displayed instantly.

PRODUCT AND INDUSTRY TYPES

In the header section of the webpage, beside the Treetools logo, you will find another easy way to browse through Treetools extensive product list: Climbing, Rigging, Pruning and Safety. Each category has a series of subcategories designed to assist in navigation to the appropriate product.

BRANDS

If you are looking for a specific brand of product, you are probably best to click on the BRANDS link in the top menu. Click on the brand logo to find the product category you are searching.

PRODUCT PAGES

On each of the product pages, you will find a product name, price and "Add to Cart" button. Specifications are listed where available. You will also find size options, colour, etc. on products where this information is appropriate. In some instances, you cannot place a product in your shopping cart unless you select the size and colour options. This mandate is to ensure we send the correct product on dispatch. Below the specification box you will find links to other branded products in the range you have selected. The 'customers also bought' feature is a convenient way for you to browse branded product in one window without having to click back and forward. You can move from product to product by selecting related products shown under the large product image, or you can return to the left-hand category listings.

ADD TO CART

When you add a product to your shopping cart, a drop-down notes your action. The product window remains active so you can continue browsing. A reminder pops up if you miss an option selection (size, colour, etc.). Your shopping cart activity can be viewed by clicking "view cart" or by pressing the SHOPPING CART button at the top of the right-hand column.

SHOPPING CART

Once in the shopping cart window you can increase the number of products you want or add new products. The total cost will be revised and re-displayed each time you change the contents of the cart. You can return to your planned purchases by clicking on the product name if you need additional information.

SHIPPING

You cannot proceed to 'Check Out' until you have selected a shipping option. On most products your options are Auckland only, North Island and South Island or you can choose to pick up from our office. Auckland covers north to Orewa and south to Bombay, coast to coast. If you decide to 'pick up' your shipping cost will be zero. Ladders, due to their bulk incur different shipping rates and include North Island, South Island and pick up. Mainfreight ships our ladders to most locations throughout New Zealand. If you are unsure which shipping option is appropriate, choose 'pickup' and contact us using the shipping comments box or by contacting us directly.

CHECK OUT

A red asterisk denotes mandatory information boxes on the 'Check Out' form. You can note any special shipping instructions in the appropriate box. Once the form is complete press SUBMIT and follow the DPS directions in the next window. Credit card approval should show immediately. If not, review the information you have provided and try again. The Treetools ordering system automatically emails a copy of the Order Confirmation and the Tax Invoice. Treetools will include a hard copy of the Tax Invoice, along with your credit card receipt on dispatch.

CUSTOMER REGISTRATION

Once you have made a purchase and your order dispatched, Treetools will advise Track & Trace details via email. Register as a Treetools customer and Login. Registration, via the top navigation bar, is available on every web page. Once registered you can check the status of your orders (the past and current). Select the order you want to track from the list of invoices available. Copy your Track and Trace number and click on the appropriate link: Mainfreight for ladder deliveries and CourierPost for everything else. Paste your Track and Trace number into the shipping companies Track & Trace search box and check the delivery status of your order. A record of your orders with Treetools is permanently available for your future reference - all you need to do is Login. Your can register as a Treetools customer anytime.

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