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DMM Carabiner Recall Procedure

Tuesday, September 22, 2015

The Product Recall Procedure for the return of potentially faulty carabiners to DMM Wales is now available on the DMM Professional website - see link here.

DMM state that approximately 120,000 carabiners may be affected by the problem (where the pusher and spring combination can displace). As of the 18th September DMM had received back 157 carabiners with displaced pushers.

Out of all the carabiners listed in the September 14, 2015 DMM Product Recall Notice Treetools has found that some 12mm C84 Steel Klettersteigs and A89 Boa 25kN may be effected locally.

A two-step process - user inspection required

The Product Recall Notice asks users to do two things: quarantine carabiners listed in the Product Recall Notice which fall within the serialisation; and then carry out the User Inspection.

Not all carabiners in the serial number range will need to be returned. 

Only those without the moulding line in the pusher are to be recalled. 

The problem is - the moulding line can be quite hard to spot. If you have any doubts bring the carabiner back to Treetools (we have a powerful, well-lit magnifying glass which makes things a little easier).

For New Zealand DMM customers

Once you have identified carabiners within the serialisation range and no moulding line on the pusher please print out and complete the Retailer Return Form and return it to Treetools along with the potentially faulty carabiners.

In some cases Treetools may be able to replace the items immediately but there may be some instances where there is delay with stock (dependent on numbers).

Treetools usually lands DMM product in batches and at this stage it appears most of our current stock falls outside the effected serialisation. 

Hopefully not too many New Zealand customers will be effected by this recall (at least if you purchased your DMM carabiners from Treetools). 

Whatever the source of your carabiner please err on the safe side and check all your DMM carabiners listed in the Product Recall Notice .

Posted by Richard Tregoweth Google+

DMM Safety Warning upgraded to Product Recall

Tuesday, September 15, 2015

The DMM Product Safety Warning issued 11 September, 2015 is now upgraded to PRODUCT RECALL NOTICE (subject to User Inspection) as of 14 September, 2015.

Download the DMM Product Recall Notice here

The chart below shows the range of carabiners effected by the potential problem. All models, all colours and all gate types need to be checked.

Check your kit for carabiners with the following serial numbers (these run sequentially)

If any of your carabiners meets the above criteria please carry out the User Inspection as detailed by DMM in the Product Recall Notice.

If you have any doubts about your carabiner, please remove from service immediately. The Recall Returns Procedure will be announced by DMM in the next 48 hours.

Posted by Richard Tregoweth Google+

DMM Product Safety WARNING

Saturday, September 12, 2015

DMM Wales have advised the market that some DMM locking carabiners have the potential to dysfunction.

In a small percentage of carabiners, the interaction between the internal coil spring (which gives the gate it’s closing action) and the spring pusher (the component that holds the spring against the carabiner body) may cause the spring pusher to displace, potentially preventing the gate from closing or the mechanism from locking completely.

This problem raises obvious safety concerns, and DMM have announced the Product Safety Warning to ensure the safety of the users of DMM carabiners. The problem only affects certain batches of the carabiner.

DMM request that all DMM carabiners in the models listed on this download, with serial numbers 15096xxxxA to 15217xxxxA (these are sequential) are withdrawn from service and quarantined.

More information to follow.

Download the DMM Product Safety Warning here

Posted by Richard Tregoweth Google+

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